Support / A way forward

Less time stuck.
More time
building.

An answer, a guide, or a conversation with our team. Let’s get you to the right place.

Explore supportView the FAQs

Find your next step.

A little direction goes a long way.

What can we help you with?

Your next step

Start with the docs.

Guides, API documentation, and AI-assisted answers to help you make your next move.

View the docs

Talk to a person

Choose the right request.

Account-specific details are verified on our server when you submit while signed in. Never include a password or a complete API key.

01 / BILLING

Pack refund

Choose the pack and tell us why you are requesting a refund. The 14-day, unused-pack conditions apply.

Request a refund → 02 / BILLING

Payment question

Ask about a PayPal payment, subscription, cancellation, or access-end date.

Ask billing support → 03 / ACCOUNT

Account or API-key help

Get help with sign-in, key setup or reset, usage meters, and call history.

Get account help → 04 / PRODUCTS

Report a bug

Send reproduction steps for an app, experiment, API endpoint, or website issue.

Report a bug →

For Enterprise plan enquiries, contact our team. Read the Refund Policy, Subscription Terms, and Terms updates.

Help, your way

Good help starts
in the right place.

Go straight to the guide, answer, or team you need. Every path below leads to our existing support resources.

Documentation

View relevant documentation, and get answers to your questions through integrated AI.

View the docs

FAQs

Find answers to your common questions, and many more. You can also ask AI questions to clarify or explain some of the FAQs.

View the FAQs

Contact support

If you still have any unanswered questions, concerns, or need further assistance, reach out to our support team.

Contact us

Incident response

If you have any security concerns or incidents, please report them on our website immediately.

Report activity

GitBook / AI-powered documentation

Less searching.
More understanding.

Our docs now support AI search, allowing you to ask questions and receive tailored AI-generated responses. A huge thanks to GitBook for making this possible.

Explore the docsView GitBook
Infinitode documentation in GitBook with AI search and API guides

A few useful starting points

Before you
get back to it.

Where do I find my API keys?
Log in to your account dashboard. Your standard API key is displayed after your account loads and your email is verified.
Which API key should I use?
There is one key now. Test requests in the API playground — mock mode returns dummy data with the real response shape — and use your standard key for live requests.
How do I reset my password?
Open password recovery, enter your account email, and follow the instructions in the reset email.